At Pronto Pet, we take pride in the quality and durability of our products. Our products are designed to support you and your pet on everyday adventures, and we want you to feel confident in your purchase.
Our Warranty
Pronto Pet products are covered by a 12-month warranty from the original date of purchase against defects in materials and workmanship under normal and intended use.
The warranty applies to the entire stroller and covers products purchased directly from Pronto Pet or an authorised Pronto Pet retailer. Proof of purchase is required when making a warranty claim.
This warranty is provided in addition to your rights and remedies under the Australian Consumer Law.
What Is Covered
The Pronto Pet 12-month warranty covers manufacturing defects in materials and workmanship affecting the stroller, including components such as:
- Frame and structural components
- Folding mechanisms
- Wheels and wheel components
- Braking mechanisms
- Handles and adjustment mechanisms
- Canopy, hardware and fittings
- Fabric and other stroller components where a manufacturing defect is identified
If your product is found to have a defect covered by this warranty, Pronto Pet will assess the claim and provide an appropriate remedy in accordance with this warranty and your rights under the Australian Consumer Law.
What Is Not Covered
The Pronto Pet warranty does not cover damage or deterioration resulting from:
- Normal wear and tear
- Accidental damage
- Misuse, abuse or neglect
- Use of the product contrary to its instructions or intended purpose
- Failure to follow care, maintenance or weight-limit instructions
- Unauthorised modifications or repairs
- Improper assembly
- Damage caused by pets, including chewing, scratching or biting
- Cosmetic deterioration that does not affect the safe or normal operation of the product
- Damage caused by improper storage or transportation
- Damage resulting from inappropriate environmental conditions
- Commercial or non-domestic use unless expressly approved by Pronto Pet
These exclusions apply to Pronto Pet's voluntary 12-month warranty and do not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Making a Warranty Claim
To make a warranty claim, please contact Pronto Pet at hello@prontostroller.com.au and provide:
- Your name and contact details
- Your order number or proof of purchase
- A description of the issue
- Clear photographs or video showing the issue
- The product model and/or serial number, where applicable
We may request additional information where reasonably necessary to assess your claim.
Please contact us before returning your product. We will provide instructions regarding the next steps once we have reviewed the information relating to your claim.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided under the Pronto Pet 12-month warranty are in addition to any other rights and remedies available to you under the Australian Consumer Law.
Contact Us
For warranty claims, enquiries or assistance with your Pronto Pet product, please contact us via email. hello@prontostroller.com.au