When it comes to caring for your pets, every detail matters. That's why Pompolarr Pet Stroller offers a robust one-year warranty, ensuring your stroller remains a reliable companion for all your adventures. Whether you're navigating city sidewalks or exploring rugged trails, our warranty covers any manufacturing defects or issues that arise, giving you the assurance you need to fully enjoy your outings. Learn more about our commitment to quality and how our one-year warranty keeps you and your pet moving forward with confidence.
Important
The manufacturer’s warranty period for our products is 12 months from the purchase date indicated on the sales receipt. Save the sales receipt in a safe place. For products purchased directly from Pronto Stroller Pty Ltd, please contact us at hello@prontopet.com.au to begin your claim. For all products purchased from an authorised retailer, please direct your warranty claim to your authorised retailer.
If your retailer is unable to repair the defect or if you have purchased the product directly from pronto stroller, you can contact pronto stroller via our support page, www.prontopet.com.au/contactus. For complaints that arise outside the manufacturer’s warranty period, you must also contact your retailer. Pronto stroller reserves the right to amend these manufacturer’s warranty provisions. Consider your statutory rights under Australian Consumer Law.
Additional information
The warranty period is 12 months from the date of purchase as indicated on the sales receipt.
The warranty applies only within Australia on products purchased from authorised retailers as listed on www.prontopet/authorisedretailers.
What is covered by the manufacturer's warranty?
The manufacturer’s guarantee applies in respect of the product and covers the following: all manufacturing defects under normal use and in compliance with normal operating use.
The manufactures warranty will void in the following circumstances:
If you have made or arranged for modifications or repairs to be made without first having received written permission from Pronto Stroller Pty Ltd
Defects resulting from neglect or an accident and/or from any use or maintenance other than that indicated in the user guide
If the serial number has been damaged or removed
Damage to the product is caused by normal wear and tear
Incorrect mounting or installation of third-party parts that are incompatible with the product
Inadvertent or unintentional damage, abnormal use, or insufficient care
Improper storage/product care
Damage to push bars or upholstery due to normal daily use of the product
Damage due to improper use or due to failure to follow the user guide
Damage due to repairs carried out by unauthorised persons or due to improper disassembly of the product
Transport damage (during air transport or other modes of transport): carefully inspect your Pronto Stroller Pty Ltd product after it's been shipped by the airline (or other carriers). In case of any damage, immediately file a claim with the carrier
Customer dissatisfaction with the product in terms of fit, weight, functionality, colour, or design
Damage is caused by improper installation of parts and accessories
Damage is caused by sun intensity, sweat, detergents, damp storage, or harsh chemicals used to wash the stroller
Damage that occurs from modifications carried out by anyone other than an authorised dealer
Product is purchased second hand or used
Use of product other than intended
